The Home Depot in Leeds, NY Open now

Reviews about The Home Depot

• ★ ☆ ☆ ☆ ☆

  February 29, 2020, by Rebecca LaPlante
  Absolutely horrible. My mom has gone through so much since having trusted Home Depot in Leeds, NY. She had her vinyl flooring installed by the sublet company home depot provided. They did a very poor job. There are spots where there are gaps between the flooring, multiple spots all around the floor where the guy left nails or screws, now those spots are starting to bulge, and one looks like it will peel back soon.Those started to show months after installation. The guy glued the floor dividers instead of nailing them down, now one has come off. It looks like home depot just hired the cheapest people they could find. Not too long after the floors were installed, she had gotten appliances from home depot (wish she hadn't.) The guys that home depot provided for the delivery 1) couldn't install them because home depot didn't put it on the bill? 2) scuffed up her porch 3) damaged her antique china cabinet 4) took a chunk of sheet rock out of her newly painted wall. She contacted home depot, and they contacted insurance and said my mom had to take pictures. UM NO that is not her job, they should have sent someone. So after those bulges appeared, she contacted them again. They transferred her 6 times before just sending her to a voicemail. Nobody, no manager is ever available to talk. So unprofessional. Then when finally someone answered the phone, a non manager, she said they were going to take care of this, contact insurance, and the people who installed the flooring would come out and look at floor. They lied! It has been three weeks now, she had tried calling back to them again, and they do the same transfer around the whole store until it reaches a voicemail. My mother even heard two employees say about her "Its that same lady again" when they were about to transfer the phone somewhere else. She has been treated so poorly by the Home Depot in Leeds, NY. I would never suggest to go there. After this all occurred, we told a family friend what she was going through, and they told us how they had gotten their front living room window with home depot, Leeds, NY. And how home depot had sent out people to do the measurements, and when the window had gotten delivered the window was off by about 6 inches! Home depot wasn't going to fix it, and somehow it wasn't their fault? They ended up getting what they wanted, and should have. I wish my mother had gone with Lowe's, I've had great experiences in the past with them. My mother should get a refund, because they took her money without blinking, but didn't care that they did a horrible job. Home Depot in Leeds NY doesn't deserve even a single star.
• ★ ★ ★ ★ ☆

  April 15, 2019, by Anthony Biondo
  It had what I needed, good inventor but the staff was a little light. Need help on finding a product, I could have also used someone to help find a serves person. I thinks they all took there breaks as the same time